A Survey on Information Visualization for Network and Service Management


Network and service management encompasses a collection of activities, ways, procedures, and tools, whose ultimate goal is to guarantee the proper functioning of a networked system. Computational tools are essential to assist network administrators in their daily tasks, and information visualization techniques are of great value in such context. In essence, information visualization techniques associated to visual analytics aim at facilitating the tasks of network administrators in the method of monitoring and maintaining the network health. This paper surveys the use of data visualization techniques as a tool to support the network and service management method. Through a scientific literature review (SLR), we provide a historical overview and discuss this state-of-the-art in the sphere. We tend to present a classification of 285 articles and papers from 1985 to 2013, in step with an information visualization taxonomy, plus a network and service management taxonomy. Finally, we point out future research directions and opportunities regarding the employment of knowledge visualization in network and service management.

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