Merchant business’ return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy

(MTECH PROJECTS) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of employing them.
  • There is no cancellation of orders placed under the email delivery projects category.
  • No cancellations are entertained for those products that the (MTECH PROJECTS) marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy

  • Token amounts and project advance amounts are non-refundable.
  • To request a refund, simply contact us through email with your purchase details within 24 hours of your purchase.
  • There is no cancellation of orders placed under the email delivery projects category.
  • Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund “ we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 45 days period.

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