Usability Evaluations of Health Institutions Inspection Software


Dissatisfaction with health services is increasing year by year and health appears to be the worst area assessed by population. Technological innovation, such as the use of data technology and Communication tools and computerization of processes, can assist in the implementation of technological resources that enable the improvement of health services. A answer developed primarily for the Regional Council of Medicine of Santa Catarina (CRM-SC) and then expanded to the Federal Council of Medicine (CFM) - which is currently being used by all regional councils - is CRVirtual, a system that supports the activities undertaken by councils to help within the health facilities inspection process. The system permits the inspection and monitoring of inspections distributed in hospitals, clinics, health centers among others, enabling verify that of those establishments are infringing the laws, resolutions and decrees enforced for smart services to the population. This study aims to verify the development points within the system interface so that the survey allotted by agents and inspection doctors will be done with additional quality in order to facilitate the monitoring of the inspection process and assessment notice the institutions where irregularities were detected. Empirical strategies (with the participation of the system users) and not empirical (while not the users participation) for the CRVirtual interface analysis were: Heuristic analysis and Usability Testing. It was identified 27 points of improvement within the system interface. The observed users' speeches and actions analysis, with the application of usability tests, showed that the system is relatively easy for use and to learn through. Some difficulties faced are identified, however users feel motivated to use the system and recognize its usefulness as an inspections registration facilitator and when monitoring processes, additionally to providing more flexibility to the establishments inspection p- ocess. When correcting these detected points, the system was utilized by agents and inspection doctors throughout the year 2014. The result of these inspections was an unprecedented survey of primary care state of affairs in Brazil, where the 952 health facilities visited, CFM concluded, when analysis of knowledge obtained through the CRVirtual, that things is worrying in all aspects.

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